biz ladies: using web analytics

rosie_the_riveter1
Today’s Biz Ladies post comes from Danielle Maveal, aka Daniellexo, Etsy’s education coordinator. Danielle works to help artists and crafters develop a creative living selling their work. She shares tips on Etsy’s blog, in “Etsy Success” (a biweekly newsletter), and hosts live workshops through Etsy’s online classrooms, the Virtual Labs.

Danielle has previously shared with us some tips on  understanding search engine optimization and utilizing it to our advantage. Today, she enlightens us on how to use web analyzing programs to collect data about our websites!  Thanks Danielle for the very informative and helpful advice! — Stephanie

CLICK HERE for the full post after the jump!

As an artist, it took me a while to become friends with cold, hard data. In high school I abhorred math class — my most dreaded period of the week. Something just didn’t click. Because of this, I steered away from anything that even resembled algebra, calculus, geometry, or statistics. Then I started creating jewelry. Everything fell into place, and I even enjoyed playing with numbers to figure out how much 14k gold casting grain I would need when casting a ring I had designed. Playing with pricing formulas was fun. All the formulas and equations I learned in school finally made sense. Data and I were slowly becoming buds.

Starting to play with web analytics took our friendship to the next level. I was definitely intimidated at first; there are so many different reports available that the process can be quite complex. But the pieces of the puzzle started to come together. Understanding the data was rewarding, and yes, even fun. Web analytics tools helped me quantify what was and wasn’t working, and this data was empowering, helping me improve the online experience for my customers, readers, and fans. So, I’m here to introduce you to the world of web analytics. I hope you find measuring and monitoring as intriguing as I do!

First, set up Google Analytics for your blog, website, or Etsy shop. It’s generally a pretty easy task.  You’ll find a lot of how-tos out there to get you started. Google has installation instructions here. After you’ve installed your analytics code, I highly recommend watching this 8-minute video from Google, as it will help you understand the basic features.

Now that you’ve found this jackpot of seemingly endless data, you’re probably wondering, “What do I do with all this?!” It’s easy to feel a little lost when you see the various types of reports you can generate.  So first, take out a notebook and jot down some questions you want answered before you get distracted. These questions might be

  1. What do I want to know about my web traffic?
  2. What areas of my blog do I want people to engage with the most?
  3. What is the one thing that I want visitors of my Etsy shop to take away with them?
  4. What’s the return on my Twittering investment?
  5. How are visitors to my website spending their time?
  6. Are those design blog ads paying off?

Use these questions to generate reports that will help you come up with an answer. Note: There are probably a lot of other questions, depending on your business, that you need to be asking. Let me know what they might be in the comments below!

If you want a little more direction, I’ve broken down the key data you’ll want to keep an eye on and tips for working with that data.

Where in the World: Log into your Google Analytics account and check out Visitors > Map Overlay. Getting an idea of where in the world your visitors are coming from can help guide your offline marketing. Are you getting a good number of Canadian visitors? Perhaps you should consider attending a craft show in our neighbor to the north? Or maybe you’ve noticed a big spike in visitors from San Francisco, and that Renegade Craft Show you did last summer is still paying off? You should also watch your international visitors and make sure you are offering shipping to those locations!

Time & Date: The reports you can generate in the Visitors > Visitor Trending area can give you an idea of what day of the week, or even time of day, your traffic is peeking. If you have a blog post or item listing that needs to be seen, this information can lead you in the right direction.

Bounce Rates: What percentage of visitors visit your website and then leave rather quickly, not bothering to click on any other areas of your site?  This sums up “bounce rate” and you can find your percentage here: Visitors > Visitor Trending > Bounce Rates. Now that you know what your bounce rate is, I’m quite sure you’re asking, “What should my bounce rate be?” The answer is, less than it is now. Don’t worry about comparing yourself to other websites, just try to lower your own bounce rate. I have a few pointers on how you can do this in this Etsy blog post.

Referring Sites: Reports found under Traffic SourcesReferring Sites will let you know which websites are sending people your way. Is there a blog sending you a lot of traffic from a past feature? You may want to think about partnering with them on a project, authoring a guest post, or purchasing ad space to keep this momentum going. Keep a list of all the blogs that have linked to you in some way, along with contact information if you can find it. Thank them in a creative, thoughtful way (holiday cards, a simple email, a shout out on Twitter).

Keywords: Find a list of the keywords people are using to find you under Traffic Sources > Keywords. This part is kind of fun. What terms are people searching that lead them to your website? Some of these keywords might be out of the ordinary. This month I had not one, but two visitors find me by searching “Jennifer Hewitt”. However, as expected, they bounced right out of my Etsy shop as quick as they could. So, I won’t be describing my jewelry as “Perfect for the Jennifer Love Hewitt fan!” anytime soon. Keep in mind that, just because some of those keywords are bringing people in, that doesn’t always mean they are effective!

Coming in for a Landing: Check out Content > Top Landing Pages to see what specific page your visitors are entering. Often we think most of our visitors are coming in through our home page and we forget that many might be landing on a specific post, product, or even something weird like your policies page. What are your top landing pages? Go to each one and try to experience it as a first-time visitor would. Are you giving them enough initial information? Are you leading them back to your home page (or even to more products) easily enough?

Popularity Contest: Want a visualization of this data? ContentSite Overlay can do just that! Click density, found in these reports, shows the number of clicks. What are your top three hot spots? What links are not getting much attention? This information can help you understand what your customers are drawn to — very valuable information.

If this type of visualization excites you, you might want to check out ClickTale. ClickTale doesn’t just capture clicks, but it also keeps track of every mouse move, hover, scroll, and keystroke and reports these findings with detailed visualizations. However, don’t worry about paying for analytics until you’ve mastered Google Analytics and think you need more info.

If you’re a visual learner, like I am, and scrolled up and down this article taking in bits at a time, as I often do, I highly suggest two video series: one right from the horse’s mouth (that’s right Google, I called you a horse!), and one from Sister Diane’s “Google Analytics Tricks for Crafters.” If you want more reading, “Web Metrics Demystified” is my favorite blog post on the subject.

Jaimee

This is a very helpful article…I do have Analytics but it’s nice to give some pointers on how to really use the info to my advantage.

Kate: I have used Analytics for my blog on WordPress and found it worked without any problems.

Sherman Unkefer

This should be a must read post for everyone with a website! So many people misread and misuse Google Analytics that they have an inaccurate view of their web presence. Great post!

Van

Excellent break-down on this valuable information. I’ve worked in web marketing for years, but in design and creative writing. I’m now doing lots of project management and getting my artsy brain to wrap around the stats and numbers is a challenge. You’ve made it quite simple. Thank you!

Devin Poolman

Great introduction and setup advice. I’d also encourage Etsy sellers to check our Metricly – I’m one of the founders and we recently added an Etsy connector to track your Etsy sales along with Google Analytics, Twitter, Facecbook, and more. You can signup for free here:

http://metricly.com/signup/etsy

deborah

thank you so much for breaking down the analytics for us. it’s great to know where to find this info, but even more awesome to know how to utilize the numbers to really make educated business decisions!

Natalie

This was a lifesaver! I’ve been trying to figure out the Analytics aspect of selling on Etsy and you just made it so easy. Thanks!

TheBloomingThread

Literally saved me hours of wondering through GA trying to figure out where the info I wanted was and what the heck it meant! So excited to see how effective my tags are! Thanks~

Lillian

this post came at the perfect time for me! I registered my site with google analytics, looked at the stats, and said, “Huh?”

TheBloomingThread

Your comment is awaiting moderation.
Literally saved me hours of wondering through GA trying to figure out where the info I wanted was and what the heck it meant! So excited to see how effective my tags are! Thanks~

Svetlana K

Danielle-
Thanks for your time and experience on this article.

It helped me see I’m getting new visitors from flickr, which I’ve neglected to update, so off I went!

Rebecca

I was just wishing I knew more about analytics this morning as I tried to read my results, and along came your article. Thank you!

Kimmy

I can’t tell you how helpful this is and how grateful I am! Thank you very much for writing this up!!!

Deb Boyle

Wow, this really helps! I was a math hater in school too… lol…
I have been part of the wonderfullness of ETSY 3 months now and have only recently started tracking… thanks bunches for pointing these stats out…

Lis

Danielle –

I wish I could make more use out of my referring sites, but they appear to be sites redirecting to etsy in general, not necessarily my shop.

(i.e. I go to the referring link and see a link to someone else’s shop. I’m guessing someone clicked the link and then did more shopping on etsy. I don’t have any ads so it can’t be that…)

Have I somehow set up my analytics incorrectly?

lithiascreations

I’m such an analytics GEEK! Love to go everyday and see what new and exciting ‘keywords’ have brought people to my Etsy store. Some of my favs so far: Miss Piggy (what?!) and Robot Party Supplies (Party On!) LOL! Great article!

Heather Auchter

Danielle…this is SO very helpful. I’ve been intimidated but your article has given me the confidence to give it a whirl. Thank you for all you do for us Etsy sellers!!

barbara

This is very helpful. I’ve had my GA up for a while but never really knew how to digest it. Thank you!

louise

Great article, Bounce rates really have me stumped so I’m off to read up on that one too, thankyou!!

natalie briggs

What a great post- i always learn something new every day about google analytics- i use it as my main guide especially in reducing my bounce rate and what key words to use. Im going to go and work on my website tonight with this new information, thanks!

Tammy

Great Article – I can’t wait to go back and do a good read and soak up all the information….

Thanks so much!

Sierra

Thanks for posting this article. You helped simplify G.A. for me. Like the seller handbook, it can be a wealth of information, but Its hard to know where to start and how to take in all that information at once. :)
Thanks again!

Alia

This article is exactly what I needed, and I’m so happy to see links to more analytic articles. My biggest confusion with GA is when I see a referring sight (regretsty for example (eek!) and go to visit the source, I don’t see my product or a mention anywhere on their website. I’ve done this several times (always curious as to what was said) but can never find anything related to my business. Thank you also for clarifying what exactly bounce rate means. Very very helpful article!

Phil Allen

Hi,
I like your article. I first saw how long it was and didn’t think I would get through it with my short attention span! I started reading and all of a sudden I was at the bottom of the article! HaHa!
You have great advise, and have helped renew my interest in tracking my etsy site! Thanks,Phil….

Peaches

Feel like I just landed in a candy store! I have GA for a while now but hardly ever looked at it bc I didn’t know what I was looking at. Muchos gracias –This was very helpful!

Tammy Serrano

Thanks so much for putting this all in easy terms and right to the point. So very helpful. I have an account but rarely did anything with it. You have definitely motivated me to use mine.

(((hugs)))

Piper

I just wanted to say how much I enjoy the biz ladies posts – it’s amazing how helpful they are!! I need to start looking more in depth at my GA. I just always have skimmed the very basics of it – thanks for pointing out things for me to look at!!

Crissy

Thank you for the tips; especially for visual learners! I’ll surely be playing with Google Analytics! I’ve also added your blog to my favorites!

alisha

Thanks for this helpful post. I am slightly obsessed with GA!

I had no idea until now that you can see which state visitors come from – this has changed my life. :)

Shayna

Amazing + informative post.

I actually miss wordpress’s analytics system now that I switched to google’s, but it’s probably that I generally like things pared down.

I’ve heard that google analytics isn’t all that friendly and/or compatible w the firefox browser- has anyone else heard anything about that?

S

smilingbluedog

Thanks for explaining this in simple terms… I’ve set-up & checked my Analytics, but am struggling to understand what it’s telling me…

Amy Pennisi

Thank you – very informative – I’ve been studying the analytics for my Etsy site for a while now, but still haven’t figured it all out. This was a great help – thanks so much.

Conncall

This really cut through the clutter and gave me the best understanding and patience to go through systematically understand the data better. Live and learn – love it and thank you.

Baby Jives

I thought I had been using analytics but this article just made me aware of how much I wasn’t using it. Thanks for pointing me in the right direction!

notuboc

one of the things i learned from my bounce rates early on is which pictures suck the most. (^^;) i have one item in particular right now that has an almost 100% bounce rate, and i /know/ it’s because the picture is pretty bad. how’s that for motivation to get into the photo studio~ (^_^)

Elena

Great tips!
Now my only question is why my own site is coming up as a referring site in my stats? Weird!

BHB Kidstyle

Great post! I’m a bit stunned by the keyword search, tough. People usually end up in my store with keywords that id not included in any of my item tags or description. No wonder my bounce rate is high! Would love to find out how I could avoid it.

jackie Cardy

I’ve enjoyed using statcounter for most of my time blogging. Through it I’ve found discussions of my technique on Russian forums; my pics being used on an American mens tailoring site; reviews of my work on other blogs ,among other things. I can’t seem to make google analytics work for more than one post though.

Sarah

What a great post, it’s frustrating trying to find clear, concise articles on this topic. You hit a home run, thanks!!

M.J.

WOW! I was happy when I finally got the google analytics to work and saw where the traffic was coming from….BUT NOW im truly amazed at how much you are able to do and the information avaiable is priceless, If i didnt look at this article I would have had no idea what kind of master tool this is, Thank you so much for posting.

taradara

I just returned from the Creative Connection event in MN and met Danielle. She is an amazing wealth of information!! So much to learn, as confusing as it may be for us artists within, Google Analytics is a great tool!!!!

Willie and Lu

Thank you! I’ve been just scratching the surface with Analytics, realizing that they’re good for me, but not sure just how or why — like spinach, I guess. Thanks for making this more digestible!

Kerri White

Excellent article!! I’ve been fairly successful on Etsy and am really looking forward to seeing whether the changes I make will spark more sales. Thank you so much!

Judy

Great article! I’m going to be using these points to check out my site! Thanks for the pointers!

Jill Moore

I’ve got the code, but I don’t know where to put it since I can’t view any html coding on etsy. Please help. Thanks!

Arosha

I’ve had Analytics for a long time, and considered myself quite knowledgeable. Luckily, I gave myself the tiem to read this excellent article, and discovered some VERY valuable new stuff!
I didn’t know I could track the time of day of visits, and this information is super valuable in relation to the decision when to renew.
SO – thank you so much Danielle! That was a half hour very valuably spent! You’re a wealth of knowledge, thank you for sharing!

daniellexo

Jill – Go to Your Etsy > Options > Web Analytics and you should be able to find the spot to enter in your ID #. It will look something like UA – ######-##.

Lisa

Wonderful article. Really just starting out with my Etsy shop so this is priceless information.
Thanks so much.
Lisa

House of Istria

THANK YOU SO much for this wonderful article. I was hopelessly lost with analytics, I had no idea what I was doing; this has really helped! I now am a bit more confident with what time of day is best for me to list/post etc, and what day, where my visitors are coming from (HELLO USA) :) and my keywords… so useful! thank you xxx House of Istria xx

NoniBam

Thanks for this post – very interesting indeed.
The only thing that “bothers” me is that the information also includes information which stems from searches for items to put in one’s treasury.
The second issue is the bounce rate which also includes clicks from treasuries that are aimed at improving the treasury’s “hotness”.
Which means – the data is biased to some extent and it is hard to get the “real” picture…

Marty Tillman

Thank you so much!! Although alot of this is foreign to me right now, I did set up my google password, so I could sign up for this feature. I am still learning and want to be very successful!! My sachets are my passion!! Thank You and will be referring back to this a lot!!

LEAVE A COMMENT